ITIL v3 Service Management


Industry Best Practices and Continuous Improvement

The ITIL v3 Service Management (Information Technology Infrastructure Library) procedures drive the AIS Change Management and Incident Management procedures for establishing and operating IT service management.

ITIL v3 Service Management is the de-facto global standard in the area of IT service management and is a comprehensive, non-proprietary, and publicly-available set of guidelines for “best practices” in IT service management.

ITIL Service Management

The ITIL v3 best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits:

  • ITIL v3 Service Strategy
  • ITIL v3 Service Design
  • ITIL v3 Service Transition
  • ITIL v3 Service Operation
  • ITIL v3 Continual Service Improvement

The five core guides map the entire ITIL v3 Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL v3 can offer users a huge range of benefits that include:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party service

The AIS commitment to adoption of the ITIL v3 Service Management architecture was recently reinforced with the awarding of the ITIL v3 Foundation Certification to our Service Delivery and Client Service Engineering management team.


Contact Us Now to learn more about why ITIL Service Management matters.

Recent Blog Posts

Testimonials

Besides our native hot standby resiliency, our enterprise customers value the geographic redundancy we provide with AIS data centers in San Diego and Phoenix. We over-engineer to handle peak traffic and have the ability to offer business continuity with redundant databases and load balancing between sites. The bottom line is we are operating with the fault tolerance of a world class service provider, which is an important consideration for the Fortune 500 enterprises we are working with. Lance Fried, CEOHold-Free Networks

Quick Links