ITIL v3 Service Management


Industry Best Practices and Continuous Improvement

The ITIL v3 Service Management (Information Technology Infrastructure Library) procedures drive the AIS Change Management and Incident Management procedures for establishing and operating IT service management.

ITIL v3 Service Management is the de-facto global standard in the area of IT service management and is a comprehensive, non-proprietary, and publicly-available set of guidelines for “best practices” in IT service management.

ITIL Service Management

The ITIL v3 best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits:

  • ITIL v3 Service Strategy
  • ITIL v3 Service Design
  • ITIL v3 Service Transition
  • ITIL v3 Service Operation
  • ITIL v3 Continual Service Improvement

The five core guides map the entire ITIL v3 Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL v3 can offer users a huge range of benefits that include:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party service

The AIS commitment to adoption of the ITIL v3 Service Management architecture was recently reinforced with the awarding of the ITIL v3 Foundation Certification to our Service Delivery and Client Service Engineering management team.


Contact Us Now to learn more about why ITIL Service Management matters.

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Just wanted to say thanks for the tour and lunch today. I really enjoyed Ken’s tour and meeting all the staff. Your facility is very impressive and seeing it first-hand confirms for me that we made the right choice in selecting AIS. David Bevan, general manager, IT servicesHansen Technologies

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