Support: Our Client Services Team Is Here for You


Client Services – Customer Support 24x7x365

Support for AIS clients is delivered by our Service Delivery and Client Services organization, which works hand-in-hand with customers from order entry to service implementation through on-going 24x7x365 support.

We conduct a Warm Hand-Off with each new client to:

  • Demonstrate products, services, support
  • Show that we are courteous and respectful
  • Ensure issues raised do not remain in limbo
  • Ensure there is a smooth transition between all departments during the move-in process
  • Ensure the move-in process is as smooth as we can possibly make it

We conduct a Move-In Survey with clients to:

  • Follow up and create a forum for clients to report back on how things are going
  • Ensure that we provided what we promised
  • Confirm client satisfaction with process and support
  • Show we care about and value our clients
  • Implement changes based on client feedback

We Use Key Performance Indicators (KPIs) to:

  • Continually improve upon support service levels
  • Develop service improvements
  • Define what we can and should measure
  • Gather, process, analyze, and report the data
  • Implement corrective action
  • Quantify support processes, analyze service levels

AIS Client Service Engineers are available 24x7x365 to assist with anything from a simple reboot to a full rack-and-stack. You ask, we deliver.

AIS Client Portal Overview Presentation


Contact Us Nowto learn more about the AIS Client Services.

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This is an important milestone for AIS – affirming that our enterprise-class data centers have the appropriate internal controls in place for assuring the highest level of standards for compliance, security and availability. We want our clients to feel comfortable that we are committed to taking the necessary steps to assure their peace-of-mind as they seek us out for colocation, connectivity, managed services and now, our full-featured cloud service. Our SOC 2 examination clearly sets us apar… Ken Carter, VP of data center infrastructureAIS Data Centers

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