Support: Our Client Services Team Is Here for You

About Us: Data Centers in San Diego, Phoenix Support: Our Client Services Team Is Here for You

Client Services – Customer Support 24x7x365

Support for AIS clients is delivered by our Service Delivery and Client Services organization, which works hand-in-hand with customers from order entry to service implementation through on-going 24x7x365 support.

We conduct a Warm Hand-Off with each new client to:

  • Demonstrate products, services, support
  • Show that we are courteous and respectful
  • Ensure issues raised do not remain in limbo
  • Ensure there is a smooth transition between all departments during the move-in process
  • Ensure the move-in process is as smooth as we can possibly make it

We conduct a Move-In Survey with clients to:

  • Follow up and create a forum for clients to report back on how things are going
  • Ensure that we provided what we promised
  • Confirm client satisfaction with process and support
  • Show we care about and value our clients
  • Implement changes based on client feedback

We Use Key Performance Indicators (KPIs) to:

  • Continually improve upon support service levels
  • Develop service improvements
  • Define what we can and should measure
  • Gather, process, analyze, and report the data
  • Implement corrective action
  • Quantify support processes, analyze service levels

AIS Client Service Engineers are available 24x7x365 to assist with anything from a simple reboot to a full rack-and-stack. You ask, we deliver.

AIS Client Portal Overview Presentation


Contact Us Nowto learn more about the AIS Client Services.

Recent Blog Posts

Testimonials

We were seeking a reliable partner in the United States who had the infrastructure, the procedures, the know-how and a willingness to work with us to create a solution that’s truly tailored to our needs. The team at AIS mapped out a hybrid cloud infrastructure that made sense and could be implemented in a way that eases the burden of support on our end. In effect, we feel AIS is an extension of our business. Sridhar Reddy, CEOCtrlS Datacenters

Quick Links